Autoupdate ticket stage when a partner posts a message on the ticket from the portal or by sending an email.
Table of contents
Set ticket source and destination stages from where if a message by the partner is posted autopdation have to be triggered. To setup this configuration you have to go to Helpdesk > Settings > Teams > Autoupdate ticket stage
This module adds the option from helpdesk team to automate the ticket stage update when a partner posts a message on the same ticket. This is useful when exists an specific stage for the tickets that his last update is answer by the partner.
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- Antoni Marroig
- APSL-Nagarro
[APSL-Nagarro](https://apsl.tech):
- Antoni Marroig <[email protected]>
This module is maintained by the OCA.
OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.
Current maintainer:
This module is part of the OCA/helpdesk project on GitHub.
You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.