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Dynamically add or remove on-duty Staff for new ticket notification #2

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Yuerino opened this issue Mar 8, 2022 · 1 comment
Open

Dynamically add or remove on-duty Staff for new ticket notification #2

Yuerino opened this issue Mar 8, 2022 · 1 comment
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enhancement New feature or request help wanted Extra attention is needed
Milestone
CoMo-Bot v2

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@Yuerino
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Yuerino commented Mar 8, 2022

Is your feature request related to a problem? Please describe.
Right now the staffs that get new ticket notification are hard-coded in the config file. There is no way for a quick add/remove staff from on-duty list without restarting the bot.

Describe the solution you'd like
A new set of commands only for staff to check/add/remove user to on-duty list. Command names are placeholder.

  • /status : check who is on-duty
  • /add : add user to on-duty list
  • /remove : remove user from on-duty list

Describe alternatives you've considered
I haven't thought of an alternative solution. Right now the temporary solution is to let the staff mute the bot and the ticket channel so they won't receive notification anymore.
@Yuerino Yuerino added enhancement New feature or request under consideration This issue or pull request needs consideration from team labels Mar 8, 2022
@Yuerino Yuerino added this to the CoMo-Bot v1 milestone Mar 8, 2022
@Yuerino Yuerino added this to CoMo-Bot Mar 8, 2022
@Yuerino Yuerino moved this to Need Discussion in CoMo-Bot Mar 8, 2022
@Yuerino Yuerino changed the title feat: Dynamically add or remove on-duty Staff for new ticket notification Dynamically add or remove on-duty Staff for new ticket notification Mar 8, 2022
@Yuerino Yuerino mentioned this issue Mar 8, 2022
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@Yuerino Yuerino added help wanted Extra attention is needed and removed under consideration This issue or pull request needs consideration from team labels Mar 8, 2022
@minthe
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minthe commented Mar 10, 2022 •
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i would suggest putting this issue to the v2 milestone, because the Staff or CC Team on duty are not going to change frequently, so it is not an urgent issue

@minthe minthe modified the milestones: CoMo-Bot v1, CoMo-Bot v2 Mar 10, 2022
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Labels
enhancement New feature or request help wanted Extra attention is needed
Projects
CoMo-Bot
Status: Need Discussion
Milestone
CoMo-Bot v2
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@minthe @Yuerino