Web application for - Acme Support. Acme is a fictional company that needs a support application for their users.
Users can simply login to Acme Support app, with their email address OR phone number to create tickets and manage them.
Admins can create Users and assign them to a Department. They can also create tickets and Manage Tickets created by everyone including themselves.
When a User submits a New ticket, it is Posted via API to an online tool called Zendesk.
What is Zendesk? - An application used by Acme company’s vendor for offering support services. So, when a ticket is created in Acme Support application, it is just sent via API to ZenDesk as well.