Customer vs. Agent

[teknoprep]

Is there a predictive way to figure out the Customer vs. the Agent

the order of the call is not always correct just by assuming the first speaker is the customer vs the agent

[teknoprep]

I thought about this... honestly the easiest way to handle this would be to be able to set who is the first talker in the regex of the filename

i could easly have _TALK1_agent or _TALK1_customer
or something similar based on variables within our system

[teknoprep]

I ended up creating some custom dialplans in freeswitch as this is the media engine we use for our customers and where we end up recording calls... i was able to use

RECORD_STEREO=true
RECORD_STEREO_SWAP=true (only when i needed an inbound / outbound call to be swapped based on customer vs agent)

this allowed me to statically define based on call direction which audio was always left vs right

This should work great with PCA