Self-Hosted Account Unable to login via Mobile App

[thecoelle]

Steps To Reproduce

1. Go to Mobile App (e.g. Samsung 23 Ultra)
2. Click on Bitwarden App (this was after recent update)
3. Sign-in to a Self-Hosted Bitwarden Account
4. Error Message 'An Error has occurred' We were unable to process your request. Please try again or contact us.

Expected Result

Login into Self-Hosted Bitwarden on the Mobile App as previous with no errors.

Actual Result

1. Go to Mobile App (e.g. Samsung 23 Ultra)
2. Click on Bitwarden App (this was after recent update)
3. Error Message 'An Error has occurred' We were unable to process your request. Please try again or contact us.
4. Restarted Phone
5. Error Message 'An Error has occurred' We were unable to process your request. Please try again or contact us.
6. Uninstalled Bitwarden App and re-installed.
7. Selected self-hosting, entered URL, entered login details
8. Error Message 'An Error has occurred' We were unable to process your request. Please try again or contact us.
9. Tested on 'server owner's phone same issue
   No issues logging onto self-hosted server via url, google and other browser extensions

Screenshots or Videos

Unable to take a screen shot as its blocked to do so.

Additional Context

No response

Build Version

2025.1.0

Environment

Self-Hosted

Environment Details

No response

Issue Tracking Info

• I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.

[djsmith85]

Possibly related: bitwarden/mobile#3453
@thecoelle In case your self-hosted server is Vaultwarden, please try updating to the latest version.

[thecoelle]

Sorry still trying to fix been a delay as I'm not the server owner.

[do3meli]

i am having the exact same issue since 2025.1.0. i am seeing the following errors in identity.log when i try a manual sync via the settings in the iOS app:

warn: Duende.IdentityServer.Services.DefaultRefreshTokenService[0]
      => SpanId:77e3103125b2a5cd, TraceId:99fd9f6caec24dcf0d3949277e555529, ParentId:0000000000000000 => ConnectionId:0HN9RURDHS147 => RequestPath:/identity/connect/token RequestId:0HN9RURDHS147:00000001 => IpAddress:92.104.187.4 UserAgent:Bitwarden_Mobile/2025.1.0 (iOS 18.2.1; Model iPhone) DeviceType:1 Origin:1 ClientVersion:2025.1.0
      Invalid refresh token
warn: Duende.IdentityServer.Validation.TokenRequestValidator[0]
      => SpanId:77e3103125b2a5cd, TraceId:99fd9f6caec24dcf0d3949277e555529, ParentId:0000000000000000 => ConnectionId:0HN9RURDHS147 => RequestPath:/identity/connect/token RequestId:0HN9RURDHS147:00000001 => IpAddress:92.104.187.4 UserAgent:Bitwarden_Mobile/2025.1.0 (iOS 18.2.1; Model iPhone) DeviceType:1 Origin:1 ClientVersion:2025.1.0
      Refresh token validation failed. aborting, {
        "ClientId": "mobile",
        "GrantType": "refresh_token",
        "AuthorizationCode": "********",
        "RefreshToken": "********",
        "Raw": {
          "client_id": "mobile",
          "grant_type": "refresh_token",
          "refresh_token": "***REDACTED***"
        }
      }

Edit: I am using the bitwarden self host server beta docker container and not vaultwarden

[thecoelle]

Unfortunately we cannot get it to work, the container updates but it won't restart. In the process of trying to figure out why, where this is happening.

[do3meli]

I was able to workaround this issue by login out and back into my account on the mobile iOS app.