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Datadog monitoring of user retries #100839

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oddball-lindsay opened this issue Jan 10, 2025 · 0 comments
Open
8 tasks

Datadog monitoring of user retries #100839

oddball-lindsay opened this issue Jan 10, 2025 · 0 comments
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accredited-representation-management-team Accredited Representation Management team frontend

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@oddball-lindsay
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Background

We would like to know when a user tries to either:

  1. Generate a PDF 3 or more times in the same experience (PDF generation pathway)
  2. Submit a POA request 3 or more times in the same experience (digital submission pathway)

This will help us to understand if users are getting hung up on the Review page and are unable to proceed to the next step, after retrying.

Tasks

PDF Generation:

  • Track retries in the frontend
  • When a retry exceeds the threshold (2), emit an error that includes meaningful metadata (form number, etc)
  • Forward this error to Datadog for alerting

Digital Submisison:

  • Track retries in the frontend
  • When a retry exceeds the threshold (2), emit an error that includes meaningful metadata (form number, etc)
  • Forward this error to Datadog for alerting

Acceptance Criteria

  • We are alerted when a user tries to generate a PDF 3+ times.
  • We are alerted when a user tries to submit an online POA request 3+ times.
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Labels
accredited-representation-management-team Accredited Representation Management team frontend
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