Black pixels in bottom part of image

[raghavkhanna]

Hi Guidance team,

The bottom part of the images is missing for one of my sensors. All the other sensors and ports seem to work fine. The preview on a Windows machine gives the complete image. Any ideas/ suggestions for a fix?

Thanks

Details:-
System: Ubuntu 14.04 LTS

[tangketan]

We can't diagnose the problem yet. Please try the following and see what happens:

1. Update the firmware to the latest (1.4.0)
2. Calibrate the problematic sensor.

[tangketan]

@raghavkhanna Any progress?

[raghavkhanna]

The firmware was up to date, I'll let you know once I recalibrate.

[raghavkhanna]

Hi @tangketan ,

The firmware is up to date, and I couldn't calibrate using the windows tool since it throws an exception and crashes every time I try to start the calibration. A screenshot is attached. However, this particular sensor shows the full image in the windows tool as you can see in the preview. Any suggestions?

[tangketan]

Did you point the back sensor to the calibration pattern? The crash may be caused by the insufficient number of effective images.