EPI2ME Desktop states that docker is not installed, but it is.

[acoleman314]

Ask away!

computer OS:
docker version: 24.0.7
epi2me version: 5.2.1
affected workflow: We encountered this error while trying to run wf-hereditary-cancer, but the error occurs before we even pick the workflow.

main.log

Error message reads: Docker is unavailable

[cjw85]

Hi @acoleman314,

Could you please contact [email protected], your promethion device should be setup ready to go after installing EPI2ME Desktop.