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I've implemented almost exactly this workflow previously with Slack. I used the blocks api buttons to trigger a callback to my service that could then do further processing. In this callback you can update the message (remove buttons etc). It works quite well.
Would be great to have both Slack and mail notification-channels and a flow for issues that needs action:
This is less spammy than just always mails, and enables some form of 'assignment' of issues to solve for the coffee-machine guys.
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