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ReleaseNotes.txt
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Freshchat iOS SDK - Powered by Freshdesk
Documentation : https://support.freshchat.com
Support Email : [email protected]
Version : 6.3.3
Ver 6.3.3
__________________________
Bug fix :
- Fix an issue ensuring message content is in the correct order.
- Fix UI issue when feedback bot message was the last node.
Ver 6.3.2
__________________________
Bug Fix :
- Config session variables updated on remote config API calls during account switching.
Ver 6.3.1
__________________________
Bug Fix :
- Remote config values cleared when account configuration is changed dynamically.
Ver 6.3.0
__________________________
Bug Fix :
- Fix UI issue where extra space was added to carousel card with HTML content.
Ver 6.2.9
__________________________
Enhancement :
- Exposed an FCEventAgentProfileClick event to retrieve agent details upon clicking the agent profile.
Ver 6.2.8
__________________________
Bug Fix :
- Fix UI issue where bot nodes configured after feedback bot message were not displayed properly.
- Fix crash related to footer view when using multiselect buttons and dropdowns on apps built with Xcode 16 for iOS 18 users.
Ver 6.2.7
__________________________
Bug Fix :
- Fix the image with text alignment issue in conversation message.
- Fix the issue where the “Was this answer helpful?” feedback options (Yes/No) were not displaying at the bottom of the article.
- Fix where we removed the 256-character limit for setting up the user properties.
- Fix added support for this year’s new devices.
- Fix the issue where the reply editor was visible when sending a carousel via the public API. Now, the reply editor will not appear for carousels sent through the public API.
- Fix an issue where the “Select All” button was not displayed in the multi-select carousel in some edge cases.
Ver 6.2.6
__________________________
Bug Fix :
- Fix for notification not working in iOS 18 sandbox environment.
- Fix occasional issues with the reply editor display in the dropdown, carousel and option selections.
- Fix for quick option selection menu buttons are not hidden after a conversation is resolved.
- Fix for bot articles flow where links without descriptions are not working.
- Fix rare crash during resetUser API call.
Ver 6.2.5
__________________________
Bug Fix :
- Fix orientations of quick reply option for RTL users.
- Fix missing underlines in phone numbers within chat messages.
- Fix missing separator line between the reply editor and footer branding view.
- Fix display of file extension and size on the chat preview screen when the file name is long.
- Fix text and image position swapping in chat messages after restoring the user.
Ver 6.2.4
__________________________
Bug Fix :
- Optimise message rendering in the chat detail view.
- Fix a rare crash linked with keychain storage component.
- Fix an occasional crash when searching for support articles.
- Fix auto-scrolling not work correctly after selecting carousel and dropdown messages.
- Fix an issue for keyboard automatically dismiss after user sent a message in non-bot.
Ver 6.2.3
__________________________
Bug Fix :
- Fixed the issue where the conversation list was loading for a long time if the token status was expired after reset user.
- Fixed the ‘Token not processed’ status displayed when the user restored with an invalid token in specific scenarios.
- Fixed the phone number validation issue where the bot flow did not proceed to the next step when an Arabic phone number was entered.
- Fixed the issue where after closing a conversation screen, another or the same conversation screen would pop up.
- Fixed an intermittent crash in React Native when tapping on a user message.
- Fixed the issue where the keyboard is dismissed after opening the country code view.
- Fixed issue where chatbot flows were not triggering properly, including instances where users were able to type and send replies initially.
- Fixed the looping of input messages sent by the user, which was causing issues in the production conversation.
Ver 6.2.2
__________________________
Bug Fix :
- Fix for bot quick actions display once a conversation is resolved.
- Added support for html content in carousels and fix for hyperlink redirection in carousel's secorndary button and description content.
- Fix for chat history restoration issue with pagination.
- Fix for bot specific variables not updating in bot flows.
- Fix correct display of search options in the searchable list for Slash command quick actions.
- Fix security issue where HTML injection is allowed through the chat input field.
- Fix crash in bot articles feedback option when sent in languages other than English.
Ver 6.2.1
__________________________
Bug Fixes:
- Fix occasional crashes in the setUser and identifyUser APIs.
- Fix crash in the JWT restore API when using invalid tokens.
Ver 6.2.0
__________________________
Enhancement :
- Added support for the Middle East data center.
Bug Fix :
- Fix to block users from messaging in disabled private topics when opened using tags.
Ver 6.1.4
__________________________
Bug Fixes:
- Fix for missing device models to track user devices.
- Fix for bot variables not updating since release 6.0.0.
- Fix for missing assets when using an old theme customization file.
Ver 6.1.3
__________________________
Bug Fixes :
- Fix reply editor missing for optional text replies with third-party bot quick selection option message.
- Fix for articles search with Group or Category filtering in Freshdesk knowledge base.
- Fix handling of anchor links for FAQ articles.
- Fix branding view overlapping with the home slider button on iPad devices.
Ver 6.1.2
__________________________
Bug Fix :
- Update Privacy Accessed API Reasons value for required reason API changes.
Ver 6.1.1
__________________________
Enhancement :
- Added code signing for the SDK to enhance security and mitigate potential risks associated with unverified code.
Ver 6.1.0
__________________________
Enhancements:
- We have integrated Apple's Required Reason API, ensuring compliance with App Store guidelines.
Bug Fix:
- Fix intermittent issue related to user creation occurring without user properties.
Ver 6.0.0
__________________________
Enhancements:
- Updated the minimum supported iOS version to 12.
Bug Fix:
- Eliminated deprecated code warnings and deprecated code for serialization/deserialization of data.
Ver 5.9.4
__________________________
Bug Fixes:
- Fix crash in JWT user restore caused by the use of numbers for user referenceID values.
- Fix incorrect token status when expired tokens were added during the user restoration process for JWT users.
Ver 5.9.3
__________________________
Bug Fixes :
- Fix display of team member information in chat messages.
- Fix infinite loading issue for users with expired JWT authentication.
- Minor enhancements.
Ver 5.9.2
__________________________
Bug Fixes:
- Addressed crashes affecting users running iOS versions prior to 13.
- Fixed compromised visibility of the date picker view in dark mode.
Ver 5.9.1
__________________________
Bug Fix -
- UI fixes for API generated proactive reply suggestions.
- Fix intermittent delays in updating team member information when a conversation is assigned from the bot flow.
Ver 5.9.0
__________________________
Feature :
- Say hi to bot actions! Certain actions may need to be performed before or after the execution of a response in a bot conversation to complete the process. These changes can be anything in the chat screen, API triggers, pop-up feedbacks or articles, handover to agents, stop/Minimize conversations etc. You will be able to configure this via the bot builder using actions.
Enhancement :
- Handle disabling of reply editor when bot reponse is pending.
- Improved displaying of last message in topic list with multiline text.
Bug :
- Fix sporadic crash while setting user properties.
- Fix triggering bot flow messages even when bot is unpublished.
Ver 5.8.0
__________________________
Feature :
- We are adding support for multi-select Carousel as a new input type for your customers. Customers will now be able to pick and choose multiple choices that appears as a series of options with a horizontal scroll (carousel) on the screen. The options list can also contain images.
Ver 5.7.0
__________________________
Feature :
- We are adding support for Phone number and OTP as a new input type for your customers. Customers will now be able to enter their phone numbers with country code to generate an OTP which is then entered by user and is accepted by the SDK to process user information.
Ver 5.6.0
__________________________
Features :
- We are adding support for multi-select as a new input type for your customers. Customers will now be able to pick and choose multiple choices that appears as list and dropdown.
- We are adding support for Date and time as a new input type for your customers. Customers will now be able to pick a date and pick a time within the bot flow.
Enhancements :
- Update UI for single select button and dropdown options.
Bug fix :
- Fix for notifications not coming when an old user is restored over existing user.
Ver 5.5.3
__________________________
Bug Fixes :
- Fix for app version not updating in device properties section.
- Fix spaces in multiline bot messages with paragraph tag.
- Fix profile image flickering for bot or agent message in chat.
- Fix for localization with country value.
- Fix display of CSAT title with theme color.
Ver 5.5.2
__________________________
Bug fix :
- Improve conversation fetch when user comes to chat without notification click.
- Update invalid initialization experience with alert message.
Ver 5.5.3
__________________________
Bug Fixes :
- Fix for app version not updating in device properties section.
- Fix spaces in multiline bot messages with paragraph tag.
- Fix profile image flickering for bot or agent message in chat.
- Fix for localization with country value.
- Fix display of CSAT title with theme color.
Ver 5.5.2
__________________________
Bug fix :
- Improve conversation fetch when user comes to chat without notification click.
- Update invalid initialization experience with alert message.
Ver 5.5.1
__________________________
Bug fix :
- Fix CFBundleSupportedPlatforms issue while submitting app to store.
Ver 5.5.0
__________________________
Feature :
- Introducing the ability to pass custom properties and bot properties related to a conversation from the mobile app to the bots via SDK.
Enhancement :
- Display links configured for bot articles.
Bug Fix :
- Fix to allow attachments in the first message while talking to an agent.
Ver 5.4.5
__________________________
Feature :
- Support for user attribute placeholders in bot message.
Bug Fix :
- Fix to show bot flow message instead of unsupported format error message.
- Fix to show HTML entities instead of entity names.
Ver 5.4.4
__________________________
Bug fixes :
- Fix for updating user details along with user creation.
- Fix to stop auto scrolling of Carousel cards to initial card.
- Fix for overlapping new message indicator with reply editor.
- Fix to allow sending attachment only when bot requests an attachment.
- Fix for localisation of FAQ search bar cancel text.
- Fix to stop FAQ content from shaking while scrolling with less content.
Ver 5.4.3
__________________________
Feature :
- This version lets you receive star rate feedback from users during bot interactions.
Ver 5.4.2
__________________________
Bug fix :
- Fix CFBundleSupportedPlatforms issue while submitting app to store.
Ver 5.4.1
__________________________
Bug fix :
- Minor bug fixes and improvements.
Ver 5.4.0
__________________________
Feature :
- Support for concurrent conversation for a topic.
Bug Fix :
- Support for image in bot flow messages.
Ver 5.3.4
__________________________
Enhancement :
- Changes to support Push notifications with P8 certification.
Ver 5.3.3
__________________________
Improvement :
- Minor UI changes and improvements to accomodate for ios devices and versions.
Bug Fixes :
- Fix for Quick Action Pre-defined buttons.
- Fix impacting CSAT users for RTL users.
Ver 5.3.2
__________________________
Enhancement :
- This version lets you receive feedback (opinion polls & comments) from users during bot interactions.
Ver 5.3.1
__________________________
Bug fix :
- Better handling of HTML content in messages.
- Allow encoded strings with quick actions and replies in messages.
Ver 5.3.0
__________________________
Feature :
- Bot will now be able to validate text in Mobile number, Email-ID and Number input types from customer in the conversation.
- Customer can upload file for bot flows and attachment option.
Ver 5.2.3
__________________________
Enhancement :
- Rebranding changes for SDK.
Bug Fix :
- Add TOKEN_NOT_PROCESSED state for JWT auth users.
Ver 5.2.2
__________________________
Bug fixes :
- Display timestamp value for bot messages.
- Support for <li>,<ol> and <ul> html tags in messages.
- Update custom response expectation message with locale change.
- Other minor bug fixes.
Ver 5.2.1
__________________________
Bug fix :
- CFBundleExecutable error while uploading to AppStore.
Ver 5.2.0
__________________________
Feature :
- Support for read-only and single select carousel in bots flow.
- Support for quick options in bot flow.
Bug fix :
- Display missing suggested article(s) in initial bot flow.
Ver 5.1.0
__________________________
Enhancement :
- New device models added to track user devices.
Bug Fix :
- Theme fix for CSAT prompt.
Ver 5.0.9
__________________________
Bug Fix :
- Incorrect display of messages in a botflow.
Ver 5.0.8
__________________________
Bug Fix :
- Package update for SPM.
Ver 5.0.7
__________________________
Enhancement :
- Support for Dynamic Library.
Ver 5.0.6
__________________________
Bug Fix :
- Quick replies support only for last message in a conversation.
- Fix for crash while opening a chat when translation enabled.
Ver 5.0.5
__________________________
Bug Fix :
- Unread count overlap for topic list.
- Black navigation bar appearance on navigating via push notification.
- Rare invalid domain prompt during sdk initialization.
Ver 5.0.4
__________________________
Bug Fix :
- Fix FAQ article title override in search flow.
- Minor bug fixes.
Ver 5.0.3
__________________________
Enhancement :
- Optimise user create flow.
Bug Fix :
- Fix rare crash for empty topic name.
Ver 5.0.2
__________________________
Enhancements :
- Display complete name for messages created using API.
- Resouces path update and minor changes for other framework bundle.
Fix
- FAQ contactUs tags filter.
Ver 5.0.1
__________________________
Bug fix :
- Fix CFBundleSupportedPlatforms issue while submitting app to store.
Ver 5.0.0
__________________________
Enhancement :
- Support for Bots created using bots builder.
Bug fixes :
- Fix to solve "Oops, no messages here!" message.
- Minor bug fixes.
Ver 4.3.0
__________________________
Bug Fixes :
- Stability fixes for iOS 15 support.
- A minor bug fix in article rating.
- A fix to honour FAQ category icons in all accounts.
Ver 4.2.0
__________________________
Enhancement :
- Performance improvements.
Bug Fix :
- Minor Bug Fixes.
Ver 4.1.8
__________________________
Bug Fix :
- Minor Bug Fixes.
Ver 4.1.7
__________________________
Bug Fix :
- Minor Bug Fixes.
Ver 4.1.6
__________________________
Bug Fix :
- Minor Bug Fixes.
Ver 4.1.5
__________________________
Bug Fix:
- UI bug fix in JWT accounts.
Ver 4.1.4
__________________________
Bug fix :
- CSAT UI Bug fix.
Ver 4.1.3
__________________________
Enhancement :
- Performance improvements.
Ver 4.1.2
__________________________
Bug Fix:
- Fix for FAQs content visibility.
Ver 4.1.1
__________________________
Enhancement:
- Improved polling mechanism.
Bug Fix :
- Bug fixes in JWT accounts.
Ver 4.1.0
__________________________
Feature :
- Omni Kbase support for bundled accounts.
Ver 4.0.1
__________________________
Bug Fix:
Minor Bug fixes.
Ver 4.0.0
__________________________
Enhancements :
- Support for live translation of messages.
- Pre-populate caption text while attaching images.
Ver 3.7.8
__________________________
Enhancements :
- Added extra space around send button in chat.
- Support sub locale of languages.
Bug Fix:
- Thread related crashes.
Ver 3.7.7
__________________________
Enhancement :
- Proactive warning for incorrect app domain.
Bug Fix :
- Better handling of system font for HTML messages.
Ver 3.7.6
__________________________
Enhancement :
- Removed extra padding for images in message.
Ver 3.7.5
__________________________
Bug Fixes:
- Better handling of "&" in messages.
Ver 3.7.4
__________________________
Enhancements :
- Coredata improvements.
- FAQ refresh optimisation.
Bug Fixes :
- Minor bug fixes.
Ver 3.7.3
__________________________
Enhancement:
- Minor improvements on message loading.
Bug Fixes:
- Fixed FAQ not helpful bug.
- Fixed attaching HEIC/TIFF images.
Ver 3.7.2
__________________________
Bug fix :
- UI Bugs fixes
Ver 3.7.1
__________________________
Enhancement :
- Support for multiline placeholder text in feedback view
Ver 3.7.0
__________________________
Feature :
- Support to book meetings
Enhancement:
- Optimisation for iOS 13
Bug fix :
- Minor bug fixes
Ver 3.6.2
__________________________
Enhancement:
- Removed deprecated UIAlertViews.
Ver 3.6.1
__________________________
Enhancements:
- Allow Navigation Bar customisation overriding UIAppearance settings.
- Display only Team member's first name.
Bug fixes :
- Fixed Attachment issues in iOS13.
- Fixed Read Receipts bug.
Ver 3.6.0
__________________________
Feature :
- Support for messages with Carousel options.
Ver 3.5.0
__________________________
Feature :
- Support multi choice question with Picker list.
Ver 3.4.0
__________________________
Feature :
- GIF image support in messages.
Ver 3.3.3
__________________________
Enhancements :
- Added Nullability check to API's.
Bug fixes :
- Rendering custom font in Article.
- Statusbar being overlapped by inapp notification from iOS 13+ devices.
Ver 3.3.2
__________________________
Bug fix :
- Fixed Text alignments in Messages.
Ver 3.3.1
__________________________
Bug Fix :
Optimize user updates.
Ver 3.3.0
__________________________
Enhancement :
- Performance improvements.
Ver 3.2.2
__________________________
Bug fix :
- Coredata improvements.
Ver 3.2.1
__________________________
Bug Fix :
- Fixed handling non-string type properties in user events
Ver 3.2.0
__________________________
Enhancement:
- Introducing changes in MUV calculation to take care of cases where customer's SDK implementation is not optimised. This would bring down the unique visitors count.
Ver 3.1.0
__________________________
Feature :
- Add user events from your app to Freshchat Timeline to give your agents context on user's journey and problems.
Enhancement :
- New device models added to track user devices.
Ver 2.9.0
__________________________
Enhancement :
- Support for filtered FAQ search.
Ver 2.8.1
__________________________
Fix :
- iOS 13 Dark Mode UI Fixes.
Ver 2.8.0
__________________________
Feature :
Support for showing proactive reply suggestions.
Bug Fix :
Push notification token fix for apps built via Xcode 11.
Ver 2.7.2
__________________________
Fixes :
- iOS 13 UI fixes and enhancements.
- Fix App Store warning for deprecated UIWebView.
Ver 2.7.1
__________________________
Enhancements :
- Added option to set image for close button.
- Custom theme retention across user sessions if not initialised.
Bug Fixes :
- Fixed background scrolling in message list screen.
- UI improvements for newer devices.
Ver 2.7.0
__________________________
Enhancements :
- Added new user events.
- Events are richer with metdata.
Breaking change :
- Action name for user events change from `FRESHCHAT_ACTION_USER_ACTIONS` to `FRESHCHAT_EVENTS`.
- Change in format of the event object (the key for the information is now `event` instead of `action`).
Ver 2.6.2
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Bug fix :
- Fix Away Messages not being displayed due to an incompatibility in version 2.6.0 and 2.6.1
Ver 2.6.1
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Enhancements :
- Once the article is updated, users will again see the voting option.
- Now users will be able to message you from the downvoted article screen, even if they leave and come back again.
Ver 2.6.0
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Feature :
- Hide resolved messages for conversation with defined interval.
Bug fixes :
- Dismiss CSAT if expired.
- Correct alignment of text bar for keyboard with text prediction.
Ver 2.5.2
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Fix file access permission for background access to database.
Ver 2.5.1
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Enhancement :
- Improvements in keychain store.
Ver 2.5.0
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Enhancement :
- Improvements in keychain store.
Ver 2.4.4
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Bug Fix :
- Improved user experience during API failures.
Ver 2.4.3
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Enhancement :
- Improvements in logic to load new messages for conversations
Ver 2.4.2
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Restore ID event triggered only when there is change in restore ID and external ID.
Ver 2.4.1
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Bug Fix:
- Custom localised strings being cleared on resetUser
Ver 2.4.0
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Enhancement :
- Add FAQ options flag showContactUsOnFaqNotHelpful for showing ContactUs in article detail view
Changes:
- When `showContactUsOnAppBar` is true, contact us button will be shown in app bar only
Fix :
- Invalid image asset reference
Ver 2.3.0
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Enhancement
- Graceful handling of unsupported messages
Ver 2.2.0
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Enhancements:
- Ability to configure custom response expectations and away message for channels.
- Config to hide response time.
Fix:
- Fix stale cache of response time.
Ver 2.1.0
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Enhancement
- Ability to mask sensitive data present in user message
Ver 2.0.0
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Enhancements
- Ability to intercept all external links
- Securely identify and restore users using Id Tokens (JWT)
- Ability to intercept Freshchat notification
- Ability to listen to Freshchat events like message sent, message received, etc.
Ver 1.5.6
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Enhancement:
- Ability to hide historical response time.
Change:
- Updated FAQ helpful prompt string to “Was this FAQ helpful?”.
Ver 1.5.5
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Fixes build issue with Xcode 10.
Ver 1.5.4
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Theme fixes and UI enhancements for chat resolution prompt
Ver 1.5.3
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Fix: Fallback to default theme if custom theme is missing
UI optimisation for newer devices
Ver 1.5.2
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Display brand's name or default text (Support) as name when TeamMemberInfoVisible is false
Ver 1.5.1
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Agent avatar behaviour change - specific order of fallback (agent avatar, then custom static icon, then app icon)
iPhoneX image preview changes
Ver 1.5.0
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Support for auto expiring Customer Satisfaction Surveys
Add support for overriding CSAT survey's question
Action name for unread count API changed to FRESHCHAT_UNREAD_MESSAGE_COUNT_CHANGED
Ver 1.4.6
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Fix theme color for message text
Make push prompt configurable
Ver 1.4.5
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Fix marketing campaign notification
Ver 1.4.4
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Display files sent by user from other platforms
Ver 1.4.3
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Fix for duplicate first message
Ver 1.4.2
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Support for locale changes at runtime
Fix channel icon in in-app notification
Fix theme issue with back button when closing gallery
Ver 1.4.1
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Fix regression with user updates
Ver 1.4.0
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Graceful handling of deleted users and accounts
Ver 1.3.3
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Bug Fixes
Ver 1.3.2
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Support for historical response time if current response time is not available
Enhancements and bug fixes
Ver 1.3.1
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-Team Member info now controlled by a unified flag (teamMemberInfoVisible)
-Message cell rendering fixes for orientation changes
-Miscellaneous fixes
Ver 1.3.0
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SDK header file name updated to FreshchatSDK.h for naming consistency.
Better rendering support for RTL content.
Ver 1.2.5
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Fixes for Swift project crashes and misc fixes.
Ver 1.2.4
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Remove unused microphone permission
Ver 1.2.3
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UI improvements for iPhoneX devices.
Minor bugs fixes.
Ver 1.2.2
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Fixes for on-demand init when showing conversations with tags.
Fixes for text alignment in message bubble.
Ver 1.2.1
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Update refresh intervals
Ver 1.2.0
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User restore functionality
Minor bug fixes and improvements
Ver 1.1.1
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Minor UI fixes
Ver 1.1.0
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- Changes for SDK Theming.
- Added Send message api.
- Minor bug fixes
Ver 1.0.2
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Fix for potential issues when migrating from Hotline.
Ver 1.0.1
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Minor bug fixes
Ver 1.0.0
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"Modern messaging software that your sales and customer engagement teams will love"
Features :
- Offline FAQs.
- Message Channels.
- Campaign Messages.
- Customer Satisfaction Survey for Channels.