feat(crisp): add crisp chatbox for connected agents #2561
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Holist
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aminedhobb
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Jan 21, 2025
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C'est top @Holist merci beaucoup 🙌 !
Je pense qu'on peut améliorer la façon de générer le token mais sinon ça a l'air tout bon 👍 💯 !
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close #2542
On initialise Crisp pour permettre aux agents de chatter directement avec le support.
Techniquement
https://docs.crisp.chat/guides/chatbox-sdks/web-sdk/dollar-crisp/
https://docs.crisp.chat/guides/chatbox-sdks/web-sdk/session-continuity/
J'ajoute un contrôleur stimulus qui va initialiser le Crisp avec les données de l'agent (prénom+nom, email et token de la conversation). On créé un token unique pour l'agent (en se basant sur son email) qui permettra de récupérer la conversation correspondante quand l'agent se reconnectera.
Dans le cas ou un autre agent se connecte sur la même machine il initialisera Crisp avec ses informations d'agent et passera sur sa propre conversation.
Crisp est désactivé en mode impersonate ou si l'agent n'est pas connecté ou si la variable d'environnement dédiée
ENABLE_CRISPest false.Pour gérer ces conditions j'ai ajouté un fichier
FeaturesConcernet la variable@should_display_crisp_chatboxquiva set la propriétédisplayCrispdu contrôleur stimulus.Dans le cas ou crisp ne doit pas être affiché le contrôleur logout de crisp l'agent encore connecté si il y en a un.