Feature request - Complaints

[MrJellyB]

Description:
As a user I would like to send a complaint about a Bus Line/Station/Specific bus/etc...

Why do we need this feature:
After a passenger user have had a bad experience with a perticular bus line, bus operator, driver, bad station conditions, and so on,
He wants a place to submit his complaint in order to get to the ministry of transportation so his complaint may be handled.
Now, this is different than submitting the complaint in the Ministry's website itself, because in DataBus we can back the complaint
with legal bus GPS and usage data.
So, the complaint will be elligible to court if necessary. And this is also a metric data for the bus operators in order to improve thier service.

Suggested user use cases scenarios:
To keep it simple I suggest starting with MVP: user creates a complaint about bus line.

[NoamGaash]

Just making sure we're on the same page -

1. There's an implementation of the complaint mechanism in the frontend. Type "complaint" on a bus tooltip to see the form. Open the devtool after submitting the form to see the form data logged.
   
2. There's an issue for the backend efforts of this task - can we send MOT (משרד התחבורה) complaint using POST request? #464
3. having a complaint mechanism implemented would be a huge milestone.

Some guidelines that could help us in the future -

1. let's not commit to specific data structure. The first version is expected to let users fill complaints over VehicleLocations, but in future versions we'll probably want to allow complaining about bus lines, bus stops, operators and so on. Every entity should be reportable so let's keep the data structure as flexible as possible.
2. let's keep in mind that the MOT form can be changed in the future

Thank you for raising this issue 🥇