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licensing :::
Inside the application support folder, the application saves files needed for their operations e.g. settings, log data, history files, etc.
::::{tabs} :::{group-tab} macOS
You can reach the application support folder by choosing Go → Go to folder Finder and pasting the path
~/Library/Group Containers/G69SCX94XU.duck/Library/Application Support/duck/.
::: :::{group-tab} Windows
You can reach the application support folder by navigating to %AppData%\Cyberduck by copying the path into the address
bar of the Explorer and press Return.
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Open a new ticket to report bugs you experience or features you'd like to have added. Make sure to add a detailed description of the issue including the operating system, the used protocol, the used version of Mountain Duck, and the connection mode.
:::{tip} Select Show in Mountain Duck → Preferences → Connection to reveal the log file. :::
:::::{tabs} ::::{group-tab} macOS
Log output can be found in the mountainduck.log file in~/Library/Logs/Mountain Duck or
~/Library/Containers/io.mountainduck/Data/Library/Logs/Mountain Duck when installed from the Mac App Store
respectively. In addition to the current log file, compressed versions of the latest five cycled log files named
mountainduck-*.log.zip are available.
:::{tip}
You can also reach this file in Console.app found in /Applications/Utilities under
Reports → Log Reports → mountainduck.log.
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:::: ::::{group-tab} Windows
Log output can be found in the mountainduck.log file in %AppData%\cyberduck. In addition to the current log file,
there are compressed versions of the latest five cycled log files named mountainduck-*.log.zip are available.
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To enable verbose log output select Enable debug log in Mountain Duck → Preferences → Connection.
An record of critical errors that occur during the operation of the application or server. It can be a useful tool for troubleshooting. It can be reached by clicking on the Show button within Mountain Duck → Preferences → Connection. The file is named mountainduck.error.
:::{admonition} Windows only
The installation log contains records of all actions performed by the setup program and by other executable files
related to installation. It is required for troubleshooting if you encounter errors during the installation process. The
installation log file prefixed Mountain Duck_ can be found in %Temp%.
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Please make sure to include a detailed description of the feature you'd like to request within your ticket.
:::::{tabs} ::::{group-tab} macOS
Crash reports are saved to ~/Library/Logs/DiagnosticReports/Mountain Duck_*.crash. On macOS 12 or later crash reports
are saved to ~/Library/Logs/DiagnosticReports/Mountain Duck_*.ips.
:::{tip}
You can also reach crash reports in Console.app found in /Applications/Utilities under
Reports → Diagnostic Reports.
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:::: ::::{group-tab} Windows
Crash reports are saved to %AppData%\cyberduck\CrashReporter.
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For bug reports, feature requests, or issues regarding purchase and upgrade mail to [email protected] to open a ticket.