Can't log in

[prgrm]

Is anyone else unable to log in? I keep getting this error despite entering the correct username and password:

['api-error: Sorry, your username or password is incorrect. Please try again.']

[thanksforkijijimanager]

Works fine for me Just reposted on multiple accounts

…

On Tue, Aug 30, 2022 at 19:53 prgrm ***@***.***> wrote: Is anyone else unable to log in? I keep getting this error despite entering the correct username and password: ['api-error: Sorry, your username or password is incorrect. Please try again.'] — Reply to this email directly, view it on GitHub <#49>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AW2MOU4VSD72V22HWVEUR5LV32NGFANCNFSM6AAAAAAQA4AR6U> . You are receiving this because you are subscribed to this thread.Message ID: ***@***.***>

[prgrm]

I'm unable to log in for some reason. Some times I get the error "Unable to parse text: mismatched tag" and sometimes "['api-error: Sorry, your username or password is incorrect. Please try again.']"

I tried running the manager in a docker container and same result. It worked perfectly before! Any suggestions?

[jackm]

Do you have another Kijiji account that you could try logging in with? I also have no issues logging in.

[prgrm]

I tried with another account and it worked!! I can't figure out what the problem is! I changed my password even, in case the symbol in the password caused a problem, but still no dice. I never had this problem. Is there a way to debug the login process to get a hint of what the problem is?

[jackm]

Does the main site allow you to login with the account; does it give you any feedback?

If you got the error message Sorry, your username or password is incorrect. Please try again. there isn't much more debugging that can be done - the Kijiji API rejected your credentials and isn't allowing you to login.

The error Unable to parse text: mismatched tag would indicate that the response it received was malformed XML, or perhaps not XML at all which is quite unexpected since the Kijiji API should (assumed) always be responding with an XML reply.

[jackm]

@prgrm what was the issue?

[prgrm]

You were right, something was wrong with my account. I contacted customer support and they reset my account. That solved the problem.