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RELEASENOTES.md

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ACE Direct

Release Tag: v2.0 (11/01/2017)

  • Identity and Access Management implementation
  • NGINX implementation
  • Videomail recording
  • Videomail retrieval
  • BusyLight integration
  • BusyLight customization page
  • 508-Compliance for BusyLight default color scheme
  • Agent WebRTC for incoming calls
  • Improved WebRTC for customer complaints
  • Migrate to Chrome
  • Agent portal screen enhancements
  • Management Portal UI enhancements
  • Consumer portal screen enhancements
  • Consumer portal landing entry page: Email (future), Phone (future), and Video Call
  • Configurable Consumer portal redirect URL (specify and enable/disable)
  • Upgrade to latest JSSIP library
  • Integration of Sorenson client devices and apps
  • Installer enhancements
  • Secure code review resolutions

Release Tag: v1.1 (02.10.2017)

  • Increased character limit in WebRTC RTT implementation
  • Call transfer functionality from one agent to another
  • A new Agent Status window
  • Acceptance of inbound PSTN calls
  • The use of a secure protocol (HTTPS) during web transmissions
  • Encoding of userids and passwords
  • Enhanced documentation in the README files and in the source code
  • Segmentation of application servers to increase system scalability
  • Additional software changes to improve scalability and reliability

Release Tag: v1.0 (11.02.2016)

Release v1.0 of ACE Direct (initial public release)

  • This ACE Direct public release software was demonstrated to the FCC.

Release Tag: v0.0

  • The version of code just before creating the develop branch.

Release Tag: 20161102qa

  • Implemented Zphone consumer Option #4 logic
  • Implemented Zphone consumer Option #5 logic
  • Implemented Linphone consumer Option #4 logic
  • Implemented Linphone consumer Option #5 logic

Release Tag: 20161101qa

  • Resolved issue where unanswered call caused CSR to go "in use"

Release Tag: 20161031qa

  • logo changes
  • Cosmetic
  • new AD logo (image)
  • new AD logo on login page
  • new AD logo on complaint form

Release Tag: 20161028qa

  • Implement "in call" icons for both queues
  • Assistance URL for CSR portal is configurable
  • Node handles hangups in Linphone Consumer use case; properly transitions to call wrapup

Release Tag: 20161027qa

  • Fixed duration label wrapping
  • Added in scripts box to main content area and made vrs and ticket info tabs on call details container
  • Updated the Zendesk URL to use the hostname for the ESB rather thanthe IP address
  • Implemented Assistance button from CSR Portal to Management Portal
  • Implemented Linphone Consumer USE case
  • Implemented update of existing Zendesk ticket
  • Enhancements to "in call" status indicator
  • Can update Zendesk subject and problem description (comment)

Release Tag: 20161025qa

CSR Portal

  • Can now update problem description (in Zendesk, this is a new comment field from the CSR)
  • Now handling Consumer calling in on Linphone
  • CSR must ask the Consumer, calling in on Linphone, for VRS number
  • Ticket Save button now CREATES a ticket for Consumer calling in on Linphone
  • Fixed Call Duration
  • Added "in call" indicator next to the CSR queue name

Release Tag: 20161024qa

CSR Portal

  • Display queues that agent belongs to
  • RTT is now character-by-character
  • Call duration is implemented
  • Register/unregister complaints and general info. queues
  • Pause/unpause complaints queue and general info. queue together
  • Dynamically change Tab title based on agent role
  • Call Agent Information in Gear Settings tab is now hidden
  • Zendesk ticket update is now working (for modifying subject field only)
  • Alert added for Zendesk ticket update
  • Clicking agent queue toggles script (brings into focus) in script tab

Complaint Form

  • RTT is now character-by-character

Release Tag: 20161019qa

  • Complaint Form: subject is bounded at length 80
  • Complaint Form: new character counter for Complaint Description
  • Complaint Form: chat message is bounded at length 140
  • Complaint Form: new phone and email icons
  • Complaint Form: fixed general button style that was conflicting with AdminLTE style
  • Complaint Form: disable Submit button after consumer creates a ticket
  • Complaint Form: disable Call button after consumer makes a call
  • Complaint Form: enable Call button after ticket creation
  • Complaint_form: added error class for invalid phone number format
  • Complaint_form: phone number validation
  • CSR Portal: new script logic function