Blocked and deleted chat keeps reappearing #7070
Comments
rex4539
changed the title
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@rex4539 Hey there - I'm sorry this is happening to you. What are the items in the chat that cause it to reappear? Messages, or in-chat notifications? It would really help if we could get debug logs from your primary and desktop devices, as well as the message id for a recent message in the spammer conversation (you can find that from the messages detail screen, the number next to the Sent timestamp). If you're uncomfortable providing that here, please consider sending it to [email protected]. Thanks! |
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There are no events that cause it to reappear. The reappearing chat is only on the desktop app, not in the iOS app. I cannot see any messages from that contact since it's blocked. 
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Log from iOS -> https://debuglogs.org/ios/7.36.0/dcfadb762f95a7af879945238a16b77ab9cb4aae2c6d6f38ff995ffef73aa46c.zip Log from macOS -> debuglog.zip |
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@rex4539 I don't see anything having to do with blocked users in that log. Perhaps you could block the user, and ideally have it come back, and then right after that send the log? Logs only have about three days of data - that's probably why your previous blocking isn't there. |
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Hm, I unblocked the contact and saw this. Looks like the spammer deleted Signal or was some kind of bot. 
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Same here on Windows 11, also spam from Carly. Interestingly, Signal Desktop claimed that I would have blocked and unblocked(!) the spammer a few times over the last months (which I definitely didn't). Unluckily I haven't got a screenshot of this. |
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@physikant Desktop logs are in the app, at |
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Here are my logs: Android app: Desktop client on Windows 11: |
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Today I updated the Signal client on Windows. After the programm restarted, Carly appeared again in the chat list. For a few seconds Carly was marked as blocked before switching to unblocked again. Here's the link to the status log right afterwards: In the conversation view there is again the information that I blocked Carly on June 15th and unblocked him on the same day (although I have blocked this guy at least 5 times in the meantime, but never unblocked him). Very strange... |
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@physikant Sorry again for this. It might be related to the Android app -- do you know what version of Signal Android you were using? We recently added a fix to Android 7.26 for the issue and hopefully it's fixes the problem. |
Um, sorry, I don't know. Right now I'm on version 7.25.2. |
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I am also experiencing this but my android app is on 7.26.1 now. Desktop is on 7.34.0 on both my linux and macos machines. Would love a real fix as it's getting tiring having to look at the names of people I've blocked for good reasons. Sometimes they reappear so fast they come back within seconds of deleting the chat again. |
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Android: signal-log-1732988124730.zip Linux: debuglog.txt |
Well, now the problem seems to be cropping up again. The problem is definitely related to the Android app. When I remove the Carly chat in Signal desktop, it reappears as soon as I open the Android app (version 7.26.1 on my phone). |
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@physikant ah that does sound annoying :( seems like our fix didn't work. could you share new logs from Android and Desktop again? |
Hello, thanks for the quick feedback. |
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I'm seeing the same thing happening as well on Windows Desktop. I keeping deleting the blocked contacts chats and the conversations keep reappear when the Signal program regains focus. Here are my logs: |
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@webbsk @physikant @sourpatchdyke Would you be willing to provide some screenshots of these chats, so we can tell what kinds of messages are being generated into the conversation as the conversation reappears? You can provide redacted images here, or send to [email protected], or directly to me. Thanks! |
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Sure. There's not much to see.
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@webbsk @physikant @sourpatchdyke The contacts in question appear to be quite strange, giving us unregistered and registered indications, alternately. If you could reach out to [email protected], we would like as much information as you can give us. If it's a spammer account, perhaps you'd be willing to give us detailed information? |
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@scottnonnenberg-signal In my case - the one I screenshotted is indeed a spammer so I could give detailed information, but I can't find it. When you asked for a screenshot of the chat - it was almost empty like that, and I thought maybe unblocking temporarily would reveal more, so I tried that, and when I did, the chat just disappeared. I can't figure out where to get the info now. If past blocks or deleted chats are stored somewhere I could dig up, I can get that for you, but I don't know where to look. The other conversation this has been happening with is a real person and there's no more information about them I'd be willing to share. |
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At least this morning, both chats seem to be gone off all my devices. Not sure if temporary or if something was fixed. If the spammer one pops back up, I'll get you that info. |
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I feel like asking for detailed info just this once because it happens to be a spammer is like asking for someone's password via email just this once because there's some weird special case that makes it actually safe this one time It's a really bad precedent to set, teaches users to do unsafe things I'm not a computer toucher, I don't have infosec training, I don't consider myself sufficiently well informed to make the call on what information is safe to email to [email protected] - given the privacy focus of the app it seems like bad form to encourage this. Just my opinion. It seems surprising to me that your debug logs aren't adequate to troubleshoot such an obvious logic fault as "it can create a new chat entry for a contact that's been blocked". |
In my case, the blocked person was definitely from a spammer account. Strangely, the blocked and deleted chat has not reappeared for five days now. If it reappears, I can provide information as needed. |
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I have the same problem, Carly keeps reappearing on my Signal Desktop 7.35.1, macos Seqoia 15.1.1; I don't see it on my Signal on iPhone nor iPad |
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I can confirm this issue as well.
This is not happening on the phone. |
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I am experiencing the same issue with Signal Desktop 7.35.0 on Windows 10. One or multiple automatically blocked chats keep reappearing after I delete them. They usually have a generic female first name, like 'Jenny'. This only happens on Desktop, not on Signal Mobile (for Android in my case). None of these contacts have actually sent me a message, I believe they were all automatically blocked somehow. Sometimes I report them first and then delete them, but they still reappear. Sometimes they stay away and after a while they disappear entirely. I can't exactly describe how these contacts behave or how to reproduce this issue, I can only say I am experiencing the same issue as other people in this thread. I will try to document what happens next time! |
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I am experiencing the same issue. I get a spam message. Message reappears after a while. Happens on desktop clients only.
There was another one from "Link Portfolio" but that somehow got deleted and never came back. Thank you in advance for your replies / hard work. Kindest regards. AndrzejL |
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@Blazej-pl @kixtarter @fincentxyz @AndrzejL-eu Thanks for your reports - it would really help us track this down if you give us a debug log ( |
This are three recent debuglogs from the phone, a PC and a laptop: |
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Desktop: The two blocked contacts from yesterday were back again today when I opened Signal desktop, 'Yuriko' and 'jenny'. I removed them again. When I opened Signal on my phone afterwards, the two contacts appeared again on the desktop app. I removed them again. After opening Signal on my phone again nothing happened. After this happened I grabbed the two debug logs. Edit: |
I have archived the blocked spam messages and then unarchived them and deleted them yesterday after that - I don't see them anymore. Either you fixed something server-side OR archiving and unarchiving prior to deletion fixed it somehow OR the return of the cursed messages is delayed. IF they pop up again - I will e-mail the debug messages. Edit 24 hours later - still no messages. Kindest regards. AndrzejL |
Opened the Signal client on my Linux machine for the first time after a week or so and the blocked contact (Carly) is back. |
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I have installed the newest version 7.36.0 of the Signal Desktop app for Windows on my clients, but unfortunately this problem persists. |
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Try this and see if it solves it for you: So I've been having this same problem for months between my iPhone and mac desktop client. I could even reproduced it after reading this issue and seeing the comment about interactions between the desktop client and phone. Since doing the above, I have no longer had the spam (stupid 'Kelly') chat reappear, which given I could reproduce it 'on demand' I'm hoping it's gone now forever. |
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Hey everyone - we released a new beta (7.37.0-beta.1) which may make things better. You can install it here: https://support.signal.org/hc/en-us/articles/360007318471-Signal-Beta If you install it, the best test is to keep your existing Desktop instances closed while you use the Beta. If the contact reappears with just Desktop Beta and your Primary device, then we'd like to see a new set of logs since things have changed. Thanks! |
I have to come back on this, because one day later the problem appears to be gone for me.
So now I didn’t use the Remove link on the bottom. Does that make a difference somehow? |
Unfortunately I have to come back on this again, because it appears that this issue is NOT yet solved: one day later these annoying blocked Liya chats are reappearing again in version v7.36.0 on all Windows clients.
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@kixtarter Would you consider trying out the beta? #7070 (comment) |
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I am also having this issue, with "melody". The contact tends to appear on my Mac and Windows apps, not my Android app. It was fixed for a few weeks, but came back today. |
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@TodBonzalez Would you be willing to provide your Desktop and Android debug logs so we can investigate? Also, it would be really helpful if you did that right after you blocked and deleted that user - then we'll know which contact you're talking about. Unless you haven't blocked anyone else lately! |
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Windows - post-block and pre-delete (the user is already blocked, and always stays blocked): https://debuglogs.org/desktop/7.37.0/70dd7a093d1406d88a58b2544e370c78f5178cfaf265e28d152e6775f6a76dc2.gz Windows - post-block and post-delete: https://debuglogs.org/desktop/7.37.0/7109231f090733c46e2f3c665b42b6997d2953e8e85f124d0c9baf4aade71a94.gz Android (blocked contact is not present): https://debuglogs.org/android/7.28.4/291bfcce5b916347ee18b73c1d759edfd4789ca76d5798512781fcec156ae26f I can do Mac later if still needed Mac - post-block and post-delete: https://debuglogs.org/desktop/7.37.0/88d36d1049bb34ffa112cf064e9da4f1454f2225559849708c1a0a7a3fd16bca.gz |
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@TodBonzalez Many thanks for the logs! We're investigating now - thanks to you, we may have our best lead yet on this issue. |
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Glad to help! Is it safe to say those logs are non personally-identifying? If they are, I'd prefer you saved them so I can remove them from a public place. |
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Signal debug logs are redacted, and will be deleted from debuglogs.org after 30 days. |
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Blocked contact appeared again only on Mac. On iPhone all good. Logs from Mac: Logs from iPhone: |
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@rex4539 Thanks for the report - I'm sorry this is still happening to you. Looking at your log, I don't see anything that pops out at me. What more can you say about the contact in question? You can also open the conversation with the problematic contact, then run this code in the developer tools console ( If you'd be more comfortable, you can reach out to [email protected] instead of posting here. Thanks! |
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It was one of the previously blocked and deleted bots. I have already re-deleted it. Ii will capture the extra logs next time. |
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@rex4539 You don't need to grab the conversation id manually - if you delete that contact, and then immediately provide a debug log, that will be enough information - we'll just look for the last delete. I went back and looked at your log, and didn't find any deletes. Seems that you deleted that contact more than three days ago? |
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I originally deleted this contact months ago. It reappeared today, I sent the logs and THEN I deleted it again. Oh well, next time. |
Using a supported version?
Overall summary
Got a spam message. Then blocked the contact and deleted the chat. But the chat keeps reappearing.
Steps to reproduce
Expected result
Chat is deleted.
Actual result
Chat reappears after some time.
Screenshots
No response
Signal version
7.32.0-beta.1
Operating system
macOS 15.1
Version of Signal on your phone
No response
Link to debug log
No response
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