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sixcious edited this page Oct 7, 2024 · 41 revisions

Sorry for the inconvenience.

If you're seeing this page, you might have run into an error with the app. Here are the following types of error codes with links to more details about them.

Code Error
E1C The chrome object is undefined
E2D Your data is missing
E3T Couldn't query for this tab
E4S The content script couldn't load
E5P This is a protected page
E0X An exception was encountered

E1C The chrome object is undefined

This error indicates that the browser base object, chrome, is undefined, which is a severe/catastrophic error. If chrome is undefined, you may have tried installing it in a private or incognito window and it doesn't yet have permission to run in that context. To make it work in Private or Incognito Windows, you'll want to go to your Browser's Extension Options. The steps differ depending on the browser you are using:

Chrome

  1. Navigate your browser to chrome://extensions
  2. Find (App Name) in the Extension List and click the Details Button
  3. Toggle on Allow in Incognito

Edge

  1. Navigate your browser to edge://extensions
  2. Find (App Name) in the Extension List and click the Details Button
  3. Check Allow in InPrivate

Firefox

  1. Navigate your browser to about:addons
  2. Click (App Name) and then click the Details Tab
  3. Check Run in Private Windows

E2D Your data is missing

This error unfortunately indicates that your storage data somehow got cleared or corrupted and needs to be reset. This issue is most likely to occur on Firefox, especially if you keep it disabled and try re-enabling it after a long period of time, although this is mostly based on anecdotal and emperical evidence.

To fix this issue, you can try reseting your data back to the default values.

To reset your data normally:

  1. Go to the Options Screen; if you notice a lot of empty or blank settings, you likely have missing or corrupt data
  2. An error dialog should open up
  3. Click the Reset Data Button in the error dialog to reset your data

If the Options screen is blank or non-functional and you are unable to reset your data normally, try the alternative way:

  1. Go to the Options Screen and Right Click > Inspect anywhere to open up your browser's DevTools
  2. Click on Console tab
  3. In the Console, type and enter the following command: Options.resetData();

After reseting your data:

  1. If successful, the data should be reset and you can try refreshing the page to see if the Options screen is functional again
  2. Infy Scroll Only: If you are relying on optional data like Databases, go to the DATABASES section and re-download them

As a last resort, you can try uninstalling and re-installing it again.

E3T Couldn't query for this tab

This error is unlikely to ever occur. The app needs to query the tab to see the URL you are currently on and if this fails, this error will be displayed. There is no solution for fixing this so please report an issue if you see this error.

E4S The content script couldn't load

This error indicates the content script could not be injected on the page.

This can be caused by a variety of issues:

  1. This usually means you just need to wait a few more seconds for this page to finish loading, as the content script isn't injected until the page is idle.
  2. In very rare situations, the browser may not have injected the content script correctly and you may just need to refresh this page again.
  3. The extension no longer has its "Site Access" set to "On all sites"; please check your Browser's Extension Settings Page (in Chrome: chrome://extensions) by clicking the Manage Button.
  4. You might have another extension that is interfering with it; please try disabling all your other extensions to see if the issue persists. Also, try disabling and re-enabling it.
  5. It might not have permission to work on this page (for example, protected browser pages).
  6. The data may be corrupted and may ou just need to reset the app's data (OPTIONS > DATA).

If none of these solutions work, please report an issue.

E5P This is a protected page

This error is the most common error you'll see. It occurs whenever you try invoking the toolbar icon on protected browser pages, extension pages, the new tab page, or any URL in which it doesn't have permission to work on. For example, this can also include pages like your browser's web stores (e.g. the Chrome Web Store or AMO). Usually, there isn't much that can be done in this situation because the browser itself is preventing it from working on the page. If you feel like the app should be working on the page though, definitely feel free to report an issue.

E0X An exception was encountered

This error indicates that the app ran into an exception at runtime. Exceptions can be caused by a wide variety of issues so the best way to resolve this is to report an issue.

Last resort solution

As a last resort, you can try uninstalling and reinstalling it again, although this will clear and reset your entire data.

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