Implementing User Experience and Design - Participate in existing user communities as a lightweight way to better understand users.

[Erioldoesdesign]

Active users and developers will often communicate via mailing lists, community forums, and open community calls. Observing or participating in existing community channels helps maintainers understand how the user community is using the software, what their needs are, and how to reach them.

Find out more in sections: Feedback and Knowing your Users, Design Practices and Workflows.