repo: mandatory issue templates (AIDM-426) (#4235)

* repo: mandatory issue templates

* Update .github/ISSUE_TEMPLATE/config.yml

Co-authored-by: Marco Costa <[email protected]>

* Update .github/ISSUE_TEMPLATE/config.yml

Co-authored-by: Marco Costa <[email protected]>

* prompt for library name and version

---------

Co-authored-by: Marco Costa <[email protected]>

.github/ISSUE_TEMPLATE/bug_report.yaml

@@ -0,0 +1,71 @@
+name: "Bug Report (Low Priority)"
+description: "Create a public Bug Report. Note that these may not be addressed as quickly as the helpdesk and that looking up account information will be difficult."
+title: "[BUG]: "
+labels: community, bug
+body:
+  - type: input
+    attributes:
+      label: Tracer Version(s)
+      description: "Version(s) of the tracer affected by this bug"
+      placeholder: "1.23.4, 2.8.0"
+    validations:
+      required: true
+
+  - type: input
+    attributes:
+      label: Ruby Version(s)
+      description: "Version(s) of Ruby (`ruby --version`) that you've encountered this bug with"
+      placeholder: "ruby 2.7.5p203 (2021-11-24 revision f69aeb8314) [arm64-darwin21]"
+    validations:
+      required: true
+
+  - type: input
+    attributes:
+      label: Relevent Library and Version(s)
+      description: "The name of a library and version(s) that you've encountered this bug with"
+      placeholder: "mysql 2.9.1"
+    validations:
+      required: false
+
+  - type: textarea
+    attributes:
+      label: Bug Report
+      description: Please add a clear and concise description of the bug here
+    validations:
+      required: true
+
+  - type: textarea
+    attributes:
+      label: Reproduction Code
+      description: Please add code here to help us reproduce the problem
+    validations:
+      required: false
+
+  - type: textarea
+    attributes:
+      label: Configuration Block
+      description: How is your tracer configured, e.g. `Datadog.configure ...`
+    validations:
+      required: false
+
+  - type: textarea
+    attributes:
+      label: Error Logs
+      description: "Please provide any error logs from the tracer (`DD_TRACE_DEBUG=true` can help)"
+    validations:
+      required: false
+
+  - type: input
+    attributes:
+      label: Operating System
+      description: "Provide your operating system and version (e.g. `uname -a`)"
+      placeholder: Darwin Kernel Version 23.6.0
+    validations:
+      required: false
+
+  - type: textarea
+    attributes:
+      label: How does Datadog Help You
+      description: "Optionally, tell us why and how you're using datadog, and what your overall experience with it is!"
+    validations:
+      required: false

.github/ISSUE_TEMPLATE/config.yml

@@ -1,5 +1,8 @@
-blank_issues_enabled: true
+blank_issues_enabled: false
 contact_links:
-  - name: ℹ️ Datadog Support
-    url: https://www.datadoghq.com/support/
-    about: Get help from the Datadog support team
+  - name: Bug Report (High Priority)
+    url: https://help.datadoghq.com/hc/en-us/requests/new?tf_1260824651490=pt_product_type:apm&tf_1900004146284=pt_apm_language:ruby
+    about: Create an expedited Bug Report via the helpdesk (no login required). This will allow us to look up your account and allows you to provide additional information in private.
+  - name: Feature Request (High Priority)
+    url: https://help.datadoghq.com/hc/en-us/requests/new?tf_1260824651490=pt_product_type:apm&tf_1900004146284=pt_apm_language:ruby&tf_1260825272270=pt_apm_category_feature_request
+    about: Create an expedited Feature Request via the helpdesk (no login required). This helps with prioritization and allows you to provide additional information in private.

.github/ISSUE_TEMPLATE/feature_request.yaml

@@ -0,0 +1,50 @@
+name: Feature Request (Low Priority)
+description: Create a public Feature Request. Note that these may not be addressed as quickly as the helpdesk and that looking up account information will be difficult.
+title: "[FEATURE]: "
+labels: community, feature-request
+body:
+  - type: input
+    attributes:
+      label: Gem Name
+      description: "If your feature request is to add instrumentation support for a Ruby gem please provide the gem name here"
+      placeholder: mysql
+    validations:
+      required: false
+
+  - type: input
+    attributes:
+      label: Gem Version(s)
+      description: "Please provide the version of the above gem here"
+      placeholder: 2.9.1
+    validations:
+      required: false
+
+  - type: textarea
+    attributes:
+      label: Describe the goal of the feature
+      description: A clear and concise goal of what you want to happen.
+    validations:
+      required: true
+
+  - type: textarea
+    attributes:
+      label: Is your feature request related to a problem?
+      description: |
+        Please add a clear and concise description of your problem.
+        E.g. I'm unable to instrument my database queries...
+    validations:
+      required: false
+
+  - type: textarea
+    attributes:
+      label: Describe alternatives you've considered
+      description: A clear and concise description of any alternative solutions or features you've considered
+    validations:
+      required: false
+
+  - type: textarea
+    attributes:
+      label: Additional context
+      description: Add any other context or screenshots about the feature request here
+    validations:
+      required: false

SECURITY.md

@@ -0,0 +1,15 @@
+# Security Policy
+
+This document outlines the security policy for the Datadog Ruby client library (aka Ruby tracer) and what to do if you discover a security vulnerability in the project.
+Most notably, please do not share the details in a public forum (such as in a discussion, issue, or pull request) but instead reach out to us with the details.
+This gives us an opportunity to release a fix for others to benefit from by the time details are made public.
+
+## Supported Versions
+
+We accept vulnerability submissions for the [currently maintained releases](https://github.com/DataDog/dd-trace-rb/releases).
+
+## Reporting a Vulnerability
+
+If you discover a vulnerability in the Datadog Ruby client library (or any Datadog product for that matter) please submit details to the following email address:
+
+* [[email protected]](mailto:[email protected])

spec/datadog/release_gem_spec.rb

@@ -27,6 +27,7 @@
            |ext/.*/.clang-format
            |Appraisals
            |CONTRIBUTING.md
+           |SECURITY.md
            |Gemfile
            |(ruby|jruby)-\d+.\d+.gemfile
            |Rakefile