[IMP]helpdesk_mgmt: add 'Created Ticket' email template

helpdesk_mgmt/data/helpdesk_data.xml

@@ -243,6 +243,41 @@
                 </table>
             </field>
         </record>
+
+        <record id="created_ticket_template" model="mail.template">
+            <field name="name">Helpdesk Created Ticket Notification Email</field>
+            <field name="model_id" ref="helpdesk_mgmt.model_helpdesk_ticket" />
+            <field name="email_from">{{object.company_id.partner_id.email}}</field>
+            <field
+                name="email_to"
+            >{{not object.partner_id and object.partner_email or ''}}</field>
+            <field name="subject">The ticket {{object.number}} has been created.</field>
+            <field name="partner_to">{{object.partner_id.id}}</field>
+            <field name="auto_delete" eval="False" />
+            <field name="lang">{{object.partner_id.lang}}</field>
+            <field name="body_html" type="html">
+                <div>
+                    <p>Hello <t t-out="object.partner_id.name or ''" />,</p>
+                    <p>The ticket <t
+                            t-out="object.number or 'n/a'"
+                        /> has been created.</p>
+                    <p>You can reply to this email to add information to the ticket.</p>
+                    <t t-if="object.partner_can_access()">
+                        <div style="margin: 16px 0px 16px 0px;">
+                            <a
+                                t-attf-href="{{object.get_access_link()}}"
+                                style="background-color: #875A7B; padding: 8px 16px 8px 16px; text-decoration: none; color: #fff; border-radius: 5px; font-size:13px;"
+                            >
+                                View Ticket
+                            </a>
+                        </div>
+                    </t>
+                    Thank you,<br /><br />
+                    <t t-out="user.signature" /><br />
+                </div>
+            </field>
+        </record>
+
         <!-- Sequence -->
         <record id="helpdesk_ticket_sequence" model="ir.sequence">
             <field name="name">Helpdesk Ticket Sequence</field>