[IMP] allow to define default team for a category

helpdesk_mgmt/models/helpdesk_ticket.py

@@ -161,6 +161,8 @@ def create(self, vals_list):
                 vals["number"] = self._prepare_ticket_number(vals)
             if vals.get("user_id") and not vals.get("assigned_date"):
                 vals["assigned_date"] = fields.Datetime.now()
+            if not vals.get("team_id") and vals.get("category_id"):
+                vals["team_id"] = self._prepare_team_id(vals)
             if vals.get("team_id"):
                 team = self.env["helpdesk.ticket.team"].browse([vals["team_id"]])
                 if team.company_id:
@@ -204,6 +206,11 @@ def _compute_access_url(self):
             item.access_url = "/my/ticket/%s" % (item.id)
         return res
 
+    def _prepare_team_id(self, values):
+        category = self.env["helpdesk.ticket.category"].browse(values["category_id"])
+        if category.default_team_id:
+            return category.default_team_id.id
+
     # ---------------------------------------------------
     # Mail gateway
     # ---------------------------------------------------

helpdesk_mgmt/models/helpdesk_ticket_category.py

@@ -20,3 +20,7 @@ class HelpdeskCategory(models.Model):
         string="Company",
         default=lambda self: self.env.company,
     )
+    default_team_id = fields.Many2one(
+        comodel_name="helpdesk.ticket.team",
+        string="Default team",
+    )

helpdesk_mgmt/tests/test_helpdesk_ticket_team.py

@@ -73,3 +73,33 @@ def test_helpdesk_ticket_todo(self):
             2,
             "Helpdesk Ticket: Helpdesk ticket team should have two ticket to do.",
         )
+
+    def test_helpdesk_ticket_team_from_category(self):
+        self.assertEqual(
+            self.team_id.todo_ticket_count,
+            2,
+        )
+        category = self.env.ref("helpdesk_mgmt.helpdesk_category_1")
+        self.env["helpdesk.ticket"].create(
+            {
+                "name": "Ticket 1",
+                "description": "Description",
+                "category_id": category.id,
+            }
+        )
+        self.assertEqual(
+            self.team_id.todo_ticket_count,
+            2,
+        )
+        category.default_team_id = self.team_id
+        self.env["helpdesk.ticket"].create(
+            {
+                "name": "Ticket 1",
+                "description": "Description",
+                "category_id": category.id,
+            }
+        )
+        self.assertEqual(
+            self.team_id.todo_ticket_count,
+            3,
+        )

helpdesk_mgmt/views/helpdesk_ticket_category_views.xml

@@ -46,6 +46,7 @@
                         </h1>
                     </div>
                     <group name="main">
+                        <field name="default_team_id" />
                         <field name="company_id" groups="base.group_multi_company" />
                         <field name="active" invisible="1" />
                     </group>