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FollowTheFlo committed Jan 11, 2024
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/*
* SPDX-FileCopyrightText: 2023 SAP Spartacus team <[email protected]>
*
* SPDX-License-Identifier: Apache-2.0
*/

import * as customerTicketing from '../../../helpers/customer-ticketing/customer-ticketing';

describe('ticketing', () => {
context('Registered User', () => {
before(() => {
cy.window().then((win) => {
win.sessionStorage.clear();
});
});

it('should open create new ticket popup when clicking add button (CXSPA-470)', () => {
customerTicketing.loginRegisteredUser();
customerTicketing.visitElectronicTicketListingPage();
customerTicketing.openCreateTicketPopup();
});

it('should be able to create ticket when filling the required form (CXSPA-470)', () => {
const testTicketDetails: customerTicketing.TestTicketDetails = {
subject: 'Entering a subject',
message: 'Typing a message',
ticketCategory: {
id: customerTicketing.TestCategory.complaint.toUpperCase(),
name: customerTicketing.TestCategory.complaint,
},
};

customerTicketing.loginRegisteredUser();
customerTicketing.visitElectronicTicketListingPage();
customerTicketing.openCreateTicketPopup();
customerTicketing.fillTicketDetails(testTicketDetails);
customerTicketing.clickSubmit();
customerTicketing.verifyGlobalMessage();
customerTicketing.verifyCreatedTicketDetails(testTicketDetails);
});

it('should be able to create a ticket with an attachment (CXSPA-470)', () => {
const testTicketDetails: customerTicketing.TestTicketDetails = {
subject: 'Testing uploading attachment',
message: 'Has the file been uploaded',
ticketCategory: {
id: customerTicketing.TestCategory.complaint.toUpperCase(),
name: customerTicketing.TestCategory.complaint,
},
filename: 'test.docx',
};
customerTicketing.loginRegisteredUser();
customerTicketing.visitElectronicTicketListingPage();
customerTicketing.openCreateTicketPopup();
customerTicketing.fillTicketDetails(testTicketDetails);
customerTicketing.addFile(testTicketDetails.filename);
customerTicketing.clickSubmit();
customerTicketing.verifyGlobalMessage();
customerTicketing.verifyCreatedTicketDetails(testTicketDetails);
customerTicketing.verifyFileAttachedToMessage(testTicketDetails.filename);
});

it('should not be able to create a ticket with an attachment larger than 10mb (CXSPA-470)', () => {
const testTicketDetails: customerTicketing.TestTicketDetails = {
subject: 'Testing uploading attachment',
message: 'Has the file been uploaded',
ticketCategory: {
id: customerTicketing.TestCategory.complaint.toUpperCase(),
name: customerTicketing.TestCategory.complaint,
},
filename: 'largeFile.txt',
};
customerTicketing.loginRegisteredUser();
customerTicketing.visitElectronicTicketListingPage();
customerTicketing.openCreateTicketPopup();
customerTicketing.fillTicketDetails(testTicketDetails);
customerTicketing.addFile(testTicketDetails.filename);
customerTicketing.clickSubmit();
customerTicketing.verifyTicketDoesNotExist(testTicketDetails);
});

it('should not be able to create a ticket with an attachment that has an unsupported extension (CXSPA-470)', () => {
const testTicketDetails: customerTicketing.TestTicketDetails = {
subject: 'Testing uploading attachment',
message: 'Has the file been uploaded',
ticketCategory: {
id: customerTicketing.TestCategory.complaint.toUpperCase(),
name: customerTicketing.TestCategory.complaint,
},
filename: 'fileNotSupported.xls',
};
customerTicketing.loginRegisteredUser();
customerTicketing.visitElectronicTicketListingPage();
customerTicketing.openCreateTicketPopup();
customerTicketing.fillTicketDetails(testTicketDetails);
customerTicketing.addFile(testTicketDetails.filename);
customerTicketing.clickSubmit();
customerTicketing.verifyTicketDoesNotExist(testTicketDetails);
});

it('should be able to create a ticket with an empty attachment (CXSPA-470)', () => {
const testTicketDetails: customerTicketing.TestTicketDetails = {
subject: 'Testing uploading attachment',
message: 'Has the file been uploaded',
ticketCategory: {
id: customerTicketing.TestCategory.complaint.toUpperCase(),
name: customerTicketing.TestCategory.complaint,
},
filename: 'emptyFile.doc',
};
customerTicketing.loginRegisteredUser();
customerTicketing.visitElectronicTicketListingPage();
customerTicketing.openCreateTicketPopup();
customerTicketing.fillTicketDetails(testTicketDetails);
customerTicketing.addFile(testTicketDetails.filename);
customerTicketing.clickSubmit();
customerTicketing.verifyGlobalMessage();
customerTicketing.verifyCreatedTicketDetails(testTicketDetails);
customerTicketing.verifyFileAttachedToMessage(testTicketDetails.filename);
});

it('should not allow ticket to be created if form not properly completed (CXSPA-470)', () => {
customerTicketing.loginRegisteredUser();
customerTicketing.visitElectronicTicketListingPage();
customerTicketing.openCreateTicketPopup();
customerTicketing.clickSubmit();
customerTicketing.verifyFieldValidationErrorShown();
});

it('should not create tickets when cancelling or closing the modal (CXSPA-470)', () => {
const testTicketDetails: customerTicketing.TestTicketDetails = {
subject: 'Cancelling a ticketing creation',
message: 'Cancelled',
ticketCategory: {
id: customerTicketing.TestCategory.complaint.toUpperCase(),
name: customerTicketing.TestCategory.complaint,
},
};
customerTicketing.loginRegisteredUser();
customerTicketing.visitElectronicTicketListingPage();
customerTicketing.openCreateTicketPopup();
customerTicketing.fillTicketDetails(testTicketDetails);
customerTicketing.clickCancel();
customerTicketing.verifyTicketDoesNotExist(testTicketDetails);
customerTicketing.openCreateTicketPopup();
customerTicketing.fillTicketDetails(testTicketDetails);
customerTicketing.clickClose();
customerTicketing.verifyTicketDoesNotExist(testTicketDetails);
});

it('should not let subject exceeds 255 character limit (CXSPA-470)', () => {
const TICKET_SUBJECT_MAX_LENGTH = 255;
const testTicketDetails: customerTicketing.TestTicketDetails = {
subject: customerTicketing.generateDummyStringOfLength(
TICKET_SUBJECT_MAX_LENGTH + 1
),
message: 'Exceeding character limit',
ticketCategory: {
id: customerTicketing.TestCategory.complaint.toUpperCase(),
name: customerTicketing.TestCategory.complaint,
},
};
customerTicketing.loginRegisteredUser();
customerTicketing.visitElectronicTicketListingPage();
customerTicketing.openCreateTicketPopup();
customerTicketing.fillTicketDetails(testTicketDetails);
customerTicketing.clickSubmit();
customerTicketing.verifyTicketSubjectAndMessageDoNotExceedCharacterLimit();
});

it('should not let message exceeds 5000 character limit (CXSPA-470)', () => {
const TICKET_MESSAGE_MAX_LENGTH = 5000;
const testTicketDetails: customerTicketing.TestTicketDetails = {
subject: 'Exceeding character limit',
message: customerTicketing.generateDummyStringOfLength(
TICKET_MESSAGE_MAX_LENGTH + 1
),
ticketCategory: {
id: customerTicketing.TestCategory.complaint.toUpperCase(),
name: customerTicketing.TestCategory.complaint,
},
};
customerTicketing.loginRegisteredUser();
customerTicketing.visitElectronicTicketListingPage();
customerTicketing.openCreateTicketPopup();
customerTicketing.fillTicketDetails(testTicketDetails);
customerTicketing.clickSubmit();
customerTicketing.verifyTicketSubjectAndMessageDoNotExceedCharacterLimit();
});

it('should close create ticket popup upon submit (CXSPA-470)', () => {
const testTicketDetails: customerTicketing.TestTicketDetails = {
subject: 'Entering a subject',
message: 'Typing a message',
ticketCategory: {
id: customerTicketing.TestCategory.complaint.toUpperCase(),
name: customerTicketing.TestCategory.complaint,
},
};

customerTicketing.loginRegisteredUser();
customerTicketing.visitElectronicTicketListingPage();
customerTicketing.openCreateTicketPopup();
customerTicketing.fillTicketDetails(testTicketDetails);
customerTicketing.clickSubmit();
customerTicketing.verifyCreateTicketPopupIsClosed();
});

it('should not be able to see created ticket in other stores (CXSPA-470)', () => {
const testTicketDetails: customerTicketing.TestTicketDetails = {
subject: 'Entering a subject',
message: 'Typing a message',
ticketCategory: {
id: customerTicketing.TestCategory.complaint.toUpperCase(),
name: customerTicketing.TestCategory.complaint,
},
};
customerTicketing.loginRegisteredUser();
customerTicketing.visitElectronicTicketListingPage();
customerTicketing.openCreateTicketPopup();
customerTicketing.fillTicketDetails(testTicketDetails);
customerTicketing.clickSubmit();
customerTicketing.verifyGlobalMessage();
customerTicketing.verifyCreatedTicketDetails(testTicketDetails);
customerTicketing.visitApparelUKTicketListingPage();
customerTicketing.verifyTicketDoesNotExist(testTicketDetails);
});
});
});

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