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Introducing new v2 Dispute APIs for PSPs. Buyers can create a dispute by filing an Amazon Pay A-to-z Guarantee claim or by filing a chargeback with their bank.
The createDispute API is used to notify Amazon of a newly created chargeback dispute by a buyer on a transaction processed by the PSP (Payment Service Provider), ensuring the dispute is properly accounted for in the Amazon Pay systems.
The updateDispute API is used to notify Amazon of the closure status of a chargeback dispute initiated by a buyer for orders processed by a partner PSP (Payment Service Provider), ensuring proper accounting within the Amazon systems.
The contestDispute API is used by the partner, on behalf of the merchant, to formally contest a dispute managed by Amazon, requiring the submission of necessary evidence files within the specified Dispute Window (11 days for Chargeback, 7 days for A-Z Claims).
The uploadFile API is utilised by PSPs (Payment Service Provider) to upload file-based evidence when a merchant contests a dispute, providing the necessary reference ID to the evidence file as part of the Update Dispute API process.