Merge pull request #974 from carpentries/sheraaronhurt-patch-1

Update cancellations_and_makeups.md

topic_folders/instructor_training/cancellations_and_makeups.md

@@ -3,35 +3,30 @@
 
 ### No Shows
 
-A ‘No Show’ is when a trainee does not cancel prior to an event and does not show up to training. In the event of a No Show, we mark the training seat used.
+A ‘No Show’ is when a trainee does not cancel or contact the [Instructor Training Team](mailto:[email protected]) before an event, and does not attend training. In a 'No Show' event, the training seat will be considered used.
 
-If extenuating circumstances have prevented a trainee from cancelling or attending an event, they may request permission to register for an additional event using the same registration code by emailing [email protected]. IMPORTANT: **Requests to re-register <span style="text-decoration:underline;">must</span> be received within 7 days after the end date of the event. **
+If extenuating circumstances have prevented a trainee from cancelling, contacting, or attending an event, they may request permission to register for an additional event using the same registration code by emailing [email protected]. IMPORTANT: **Requests to re-register <span style="text-decoration:underline;">must</span> be received within 7 days after the end date of the training. **
 
 Trainees with multiple unexplained no-shows may be barred from future registration.
 
 
-### Partial Absences
+#### Partial Absence 
 
-Trainees who miss more than 1 hour of an Instructor Training event may be marked absent. Trainees are not eligible for Instructor certification until their record indicates that they have completed a full Instructor Training event.
+Trainees who miss up to 4 hours (1 half day) of an event can schedule a 45-minute 1:1 makeup meeting to complete their training with The Carpentries Director of Workshops and Training. [Makeup meetings can be scheduled via Calendly.](https://calendly.com/sheraaron/instructor-training-makeup). To prepare for a makeup meeting, trainees should review all sections of the Instructor Training Curriculum they missed and come prepared to share thoughts and questions about those sections. Trainees who missed more than 4 hours of an event **should not** schedule a makeup meeting. (See Re-taking a Training Event, below.)
 
-
-#### Makeup Meetings
-
-Trainees who miss up to 4 hours (1 half day) of an event can schedule a 45-minute 1:1 makeup meeting to complete their training with The Carpentries Director of Instructor Training. [Makeup meetings can be scheduled via Calendly.](https://calendly.com/sheraaron/instructor-training-makeup) Trainees who missed more than 4 hours of an event should not schedule a makeup meeting. (See Retaking a Training Event, below.)
-
-To prepare for a makeup meeting, trainees should review all sections of the Instructor Training Curriculum that they missed and come prepared to share thoughts and questions about those sections.
+Trainees are not eligible for Instructor certification until their record indicates they have completed an entire Instructor Training event.
 
 
 #### Re-taking a Training Event 
 
-Trainees who miss more than 4 hours (1 half day) of an event are not eligible for a makeup meeting, but can ask to attend another event in full. To request permission to register for an additional training event, trainees should email [[email protected]](mailto:[email protected]) within 30 days of a missed event. 
+Trainees who miss more than 4 hours (1 half day) of an event are not eligible for a makeup meeting but can ask to attend another event in full. To request permission to register for an additional training event, trainees should email [[email protected]](mailto:[email protected]) within 30 days of a missed event. 
 
-Trainees who miss more than 1 hour of a training may be marked absent, even when they have attended part of a prior event. Multiple partial trainings may not be used to complete the training requirement. 
+When re-taking a training, trainees who miss more than 2 hours may be marked absent, even when they have attended part of a prior event. Multiple partial trainings may not be used to complete the training requirement. 
 
 
 #### Ineligibility for Makeup Opportunities
 
-Trainees who miss an event in full without cancelling within 7 days (no-show) or who miss part of an event but do not request a makeup opportunity within 30 days are ineligible to register for a new training event using the same registration code. Trainees with a strong interest in completing training may contact [[email protected]](mailto:[email protected]) to be advised on their options for re-admission.
+Trainees who miss an event in full without cancelling within 7 days (no-show) or who miss part of an event but do not request a makeup opportunity within 7 days are ineligible to register for a new training event using the same registration code. Trainees interested in completing training may contact [[email protected]](mailto:[email protected]) to be advised on their options for re-admission.
 
 
 ## Checkout Extensions Policy