Passionate software engineer with a focus on AI. Currently working on the Process Automation and R&D team at BBPLC.
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Associate Manager, Process Automation and R&D at BRAC Bank PLC | September 2023 - Current
- Developed a customer grading system using machine learning algorithms, streamlining loan disbursement and significantly reducing processing time.
- Automated an email classification system powered by machine learning, categorizing customer queries to improve communication efficiency and reduce manual intervention.
- Implemented an automated mailing system, integrating detailed Excel sheets for different employee levels to ensure accurate and timely customer data distribution, improving productivity by 50%.
- Leveraged RPA to automate mundane tasks, simplify reporting processes, and update customer profiles via SharePoint automation, reducing task completion times by 40%.
- Deployed a Nextcloud app for efficient file management, boosting team collaboration and document handling.
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Content Creator | April 2023 - Current
- Technevo: Latest Technology, Artificial Intelligence, Tech Life
- Utilizes libraries and frameworks for natural language processing and machine learning.