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Add new general service to inform customer we are investigating a potential issue #340

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Add new general service to inform customer we are investigating a potential issue #340

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dakotalongRH
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General SL to inform customer that we are beginning to investigate a potential issue with their cluster. This does not require any action for the customer and is only to inform them.

geowa4
geowa4 reviewed Sep 17, 2024
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osd/general_investigation.json Outdated
"severity": "Warning",
"service_name": "SREManualAction",
"summary": "Potential cluster issue identified",
"description": "We have identified a potential issue with your cluster that is currently being investigated by SRE. No further action is required at this time.",
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extra space after period

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Issues go stale after 90d of inactivity.

Mark the issue as fresh by commenting /remove-lifecycle stale.
Stale issues rot after an additional 30d of inactivity and eventually close.
Exclude this issue from closing by commenting /lifecycle frozen.

If this issue is safe to close now please do so with /close.

/lifecycle stale

@openshift-ci openshift-ci bot added the lifecycle/stale Denotes an issue or PR has remained open with no activity and has become stale. label Dec 17, 2024
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Stale issues rot after 30d of inactivity.

Mark the issue as fresh by commenting /remove-lifecycle rotten.
Rotten issues close after an additional 30d of inactivity.
Exclude this issue from closing by commenting /lifecycle frozen.

If this issue is safe to close now please do so with /close.

/lifecycle rotten
/remove-lifecycle stale

@openshift-ci openshift-ci bot added lifecycle/rotten Denotes an issue or PR that has aged beyond stale and will be auto-closed. and removed lifecycle/stale Denotes an issue or PR has remained open with no activity and has become stale. labels Jan 16, 2025
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openshift-ci bot commented Jan 22, 2025

[APPROVALNOTIFIER] This PR is NOT APPROVED

This pull-request has been approved by: dakotalongRH
Once this PR has been reviewed and has the lgtm label, please assign dkeohane for approval. For more information see the Code Review Process.

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Dakota Long added 2 commits January 23, 2025 16:05
OSD-27697
bb26ea5 
New servicelog to indicate to the customer that SRE is actively investigating any delays into the SDN to OVN migration.
remove old file
67683b6
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@geowa4 geowa4 geowa4 left review comments

@bdematte bdematte Awaiting requested review from bdematte

@clcollins clcollins Awaiting requested review from clcollins

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