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FAQ page template

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Mika Tompuri edited this page Jan 10, 2025 · 2 revisions

This page has a template of a FAQ page that you can apply to your own course.

Basics

  • WHAT: A FAQ (Frequently Asked Questions) page answers the most common questions students might have while studying your course in a question-answer format.
  • WHY: Adding a FAQ to your course can reduce the number of support request emails that you receive. It is also a good resource to link to students who ask for instructions, saving you time.
  • HOW / WHERE: We recommend that you create a separate top level page for the FAQ: In course management view -> Pages tab -> Under Top level pages headings, click the create button.

Template

Studying

How do I study the course?

Read the instructions on how to study the course (ADD LINK).

Is this an official university course?

Yes, this is a course offered by the University of Helsinki. You can receive credits for the course. Refer to the Open University course page (ADD LINK) for more information.

Exams

Where can I find exam schedules and other information about the exams?

See exam schedule and more information about the exam on the Exam page(ADD LINK)

Why is the Start exam button greyed out?

You must attempt all exercises in the course material before you can attempt the exam. Submit answers to more exercises to be eligible to participate in the exam.

Can I retake the exam?

Yes, you could retake the exam another time before the end of the course. See exam schedule and more information about the exam on the Exam page(ADD LINK).

After the course

I have completed the course and want to learn more. Where should I go from here?

Glad to hear! Check out some suggestions on this page(ADD LINK).

How can I get ECTS credits?

Go to the course front page.

Scroll down until you see an element that says Congratulations!

Click the REGISTER button.

Fill in the Open University (University of Helsinki) enrollment form. Be sure to enter the email address that you have used to complete the course in the enrolment form field 'Your email address on the MOOC course'.

The credits will be registered in the University of Helsinki’s study register within two days of enrolment.

Once the exam time period ends and you have passed the exam:

I need an official transcript of records for my own institution, how can I get one?

After the credits have been registered to you in the University of Helsinki study register:

You can order a transcript using the student services e-form. An electronic transcript of studies will be delivered to you by email. Present this document at your institution to have the credits included in your degree. The decision to include the credits will be made by your home institution.

I have passed an Core 5G and Beyond course, where is my certificate?

Currently, course certificate is not available. We will update this information once a certificate is available.

About

What is the licence of the material?

Material Licenced under CC-BY 4.0(REPLACE WITH YOUR LICENCE, ADD LINK)

How do I reference the course material?

If you want to cite the course you may use this reference (APA style example): University of Helsinki. (2023). Core 5G and Beyond [MOOC]. Available at: https://6g.mooc.fi/

I have a question that is not answered here, who should I contact?

Technical issues: [email protected]

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