Management of Return Merchandise Authorization (RMA) in Odoo : product return, warranty control, product exchange, product refund...
The workflow allowed by this project looks like:
- Receive an email from customers and automatically creates a Claim
- Route this claim correctly and affect a responsible and open it
- Find the invoice concerned by the claim
- Check the warranty status
- Choose between various possibilities :
- Refuse the Claim (e.g. out of warranty)
- Return the customer's goods and send new ones in 2 click
- Send the goods to the supplier
- Refund the customer
Main modules:
product_warranty Extend the warranty details to product/supplier form
- supplier warranty
- return product to company, supplier, brand
- return instructions
crm_claim_rma
Management of Return Merchandise Authorization (RMA) in OpenERP. Upgrade the standard crm_claim module to add :
- product returns (one by one, mass return by invoice)
- warranty control & return address (based on invoice date and product form)
- product picking in / out
- product refund
- product exchange
- access to related customer data (orders, invoices, refunds, picking in/out)
| addon | version | maintainers | summary |
|---|---|---|---|
| product_warranty | 13.0.1.0.0 |   |
Product Warranty |
| rma | 13.0.2.5.0 |  |
Return Merchandise Authorization (RMA) |
| rma_delivery | 13.0.1.0.0 |  |
Allow to choose a default delivery carrier for returns |
| rma_sale | 13.0.2.1.1 | |
Sale Order - Return Merchandise Authorization (RMA) |
| rma_sale_mrp | 13.0.2.0.1 | |
Allow doing RMAs from MRP kits |
| website_rma | 13.0.1.2.1 | |
Return Merchandise Authorization (RMA) |
This repository is licensed under AGPL-3.0.
However, each module can have a totally different license, as long as they adhere to Odoo Community Association (OCA)
policy. Consult each module's __manifest__.py file, which contains a license key
that explains its license.
OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.