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fix(cc-sdk): fixed-relogin-issue #4078

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merged 3 commits into from
Feb 3, 2025
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COMPLETES #< SPARK-604350 >

This pull request addresses

  • On relogin, we were not able to receive a task incoming event.

by making the following changes

  • Changes were made to once again listen to events on silent relogin

Vidcast - https://app.vidcast.io/share/3bf01944-75f8-45f2-8592-3393519b8c43

Change Type

  • Bug fix (non-breaking change which fixes an issue)
  • New feature (non-breaking change which adds functionality)
  • Breaking change (fix or feature that would cause existing functionality to change)
  • Documentation update
  • Tooling change
  • Internal code refactor

The following scenarios were tested

  • Tested for regular task incoming event
  • Refreshed page and tested for task incoming event
  • Switched off network and tested for incoming event

I certified that

  • I have read and followed contributing guidelines

  • I discussed changes with code owners prior to submitting this pull request

  • I have not skipped any automated checks

  • All existing and new tests passed

  • I have updated the documentation accordingly


Make sure to have followed the contributing guidelines before submitting.

@adhmenon adhmenon added the validated If the pull request is validated for automation. label Jan 30, 2025
@adhmenon adhmenon requested a review from a team as a code owner January 30, 2025 05:54
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@@ -395,6 +399,7 @@ export default class ContactCenter extends WebexPlugin implements IContactCenter
});
throw new Error(`Unsupported device type: ${deviceType}`);
}
this.webCallingService.setLoginOption(deviceType);
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Need to do this so we can get calls again in the sample app. Based on this we emit the events.

// To handle re-registration of event listeners on silent relogin
this.incomingTaskListener();
this.taskManager.registerIncomingCallEvent();

await this.handleDeviceType(deviceType as LoginOption, dn);
this.agentConfig.isAgentLoggedIn = true;
this.services.webSocketManager.on('message', this.handleWebSocketMessage);
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The changes looks good. Is it possible to move this line up before setAgentState so the statechange event will be triggered in widgets for re-login

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I think it will resolve the available state issue in widgets

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I don't think it worked Ravi... reason is when we login we don't get the change event always, only if we were available and the internet disconnected - the agent state issue would be something else... we can debug that on the widgets side tho.

@adhmenon adhmenon requested a review from rsarika January 30, 2025 12:29
@rsarika rsarika enabled auto-merge (squash) January 31, 2025 07:21
@rsarika rsarika merged commit 0c5a54e into webex:wxcc Feb 3, 2025
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@adhmenon adhmenon deleted the relogin-task-issue branch February 3, 2025 13:20
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3 participants